Privacy Policy

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This Privacy Policy describes how Biosglowox, operating at biosglowox.world and located at 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia, collects, uses, stores, and protects personal information in connection with our posture exercise products, digital content, and related services.

Scope of This Policy

This policy applies to all interactions with our website, purchases of physical products such as the Desk Flow Starter Kit and Posture Pulse Card Deck, access to digital products including the Align and Reset Video Series, customer support enquiries, and any marketing communications you receive from us. By using our services or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide when placing orders, completing contact forms, subscribing to updates, or requesting product guidance. This may include your full name, email address, postal address for product delivery within Australia, phone number, payment-related details processed through secure third-party payment providers, and the content of messages you send regarding posture routines or product usage.

We also collect technical information automatically when you visit biosglowox.world, including your IP address, browser type, device identifiers, referring URLs, pages viewed, session duration, and interaction data with our exercise content. This information helps us improve site performance and understand how visitors engage with our posture resources.

How We Use Your Information

We use collected information to process and fulfil orders for posture exercise products, deliver digital access credentials for video series purchases, respond to enquiries about desk-flow routines, provide customer support, send order confirmations and shipping updates, improve our product offerings and website content, comply with legal obligations under Australian privacy law, and prevent fraudulent or unauthorised transactions.

With your explicit consent, we may send informational communications about new posture guides, product releases, or updates to existing exercise materials. You may withdraw consent for marketing at any time by contacting us using the details provided at the end of this policy.

Legal Basis for Processing

We process personal data based on one or more of the following grounds: performance of a contract when you purchase products or access digital content; legitimate interests in operating and improving our posture exercise business, provided such interests do not override your rights; compliance with legal obligations; and your consent where required, such as for marketing communications or non-essential cookies.

Sharing of Information

We do not sell your personal information. We may share data with trusted service providers who assist in payment processing, order fulfilment and shipping within Australia, email delivery, website hosting, analytics, and customer support platforms. These providers are contractually bound to use your data only for specified purposes and to maintain appropriate security measures.

We may disclose information when required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Biosglowox, our customers, or others.

International Data Transfers

While we primarily operate in Australia, some service providers may process data in other countries. When data is transferred outside Australia, we take reasonable steps to ensure recipients maintain privacy protections consistent with the Australian Privacy Principles and applicable regulations.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, including order records retained for accounting and tax compliance, customer correspondence related to product support, and digital access logs for the duration of your subscription plus a reasonable period thereafter. When data is no longer needed, we securely delete or anonymise it.

Security Measures

We implement technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections via HTTPS, access controls limiting employee access to customer data, secure payment processing through certified providers, and regular review of our security practices. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to request access to personal information we hold about you, request correction of inaccurate or incomplete data, withdraw consent for marketing communications, lodge a complaint with the Office of the Australian Information Commissioner, and request deletion of certain data where legally permissible.

To exercise these rights, contact us at help@biosglowox.world or 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia. We will respond within a reasonable timeframe.

Children's Privacy

Our posture exercise products and website are intended for adults and are not directed at children under sixteen. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can promptly remove such information.

Third-Party Links

Our website may contain links to third-party sites such as Google Maps. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our products, practices, or legal requirements. The revised version will be posted on biosglowox.world with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions regarding Biosglowox posture products and services, contact us at help@biosglowox.world, call +61466082013, or write to 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia.